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Shipping and returns
The shipment of your products
The parcels are generally sent out within 24 hours of receipt of payment and are shipped via UPS with tracking and drop-off without signature.
If you prefer delivery by UPS Express with required signature, an additional cost will be applied, so please contact us before choosing this method.
Any type of shipping you choose, we will provide a link to track your package online.
The shipping costs include the costs of running and packaging and postage. The operating costs are fixed, whereas transport costs vary according to the total shipment weight. We advise you to group your items in one order. There we can not group two distinct orders placed separately, so the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid in case of fragile objects.
Boxes are sized appropriately large and your articles are checked before sending well protected.
Costs UPS additional services:
- Delivery Confirmation:
signing request: € 1.05 per shipment
Adult signature required: € 2.90 per shipment
- Notification Services:
- Delivery to Saturday:
€ 22.30 for home delivery (not WW Express Freight shipments) *
€ 54.80 per international delivery (not WW Express Freight shipments) *
€ 173.00 per delivery (WW Express Freight shipments)
Free in countries where Saturday is a working day
Provider offers its customers the "return service":
Our Return policy allows you to rethink your purchase and return the item purchased, without specifying the reason, until the end of 10 (ten) calendar days from the date of delivery.
After that date the Return Service It is a regulated service, optional and paid.
Returns can only be made in case of:
- Defects of the product;
- Incorrect code because the provider;
- Damage caused during transport (in this case NOT be accepted from the courier if the packaging is intact and not It is reported IMMEDIATELY to the supplier);
If the cause of the refund attributable to the Supplier Is the use of the Service it is free of Reso.
To make the return:
- The product and its packaging must be intact, must not have been mounted and should not be missing anything.
- Once the return made and received shipment on our staff meticulously check the integrity of the product.
- In the case of: installation, breakage, non-intact packaging, lack of parts, the refund will NOT be made.
The Reso service will cost from 25 to 100 Euro (For Italy, depending on the volume and complexity of management) and includes, in addition to the preparation of the delivery note, the organization of courier pickup at the address specified by the customer and the return shipment at the warehouse of the Supplier. This amount will be deducted from the redemption price for the item or items returned.
Or the customer can choose to send the made at the address indicated by the Supplier. Where it is checked the integrity of the product and later issued the total or partial refund based on responsibility.
To request the Reso service the customer can contact customer service by phone or e-mail.