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Terms and conditions

 

Art. 1 Subjects involved

- Supplier: the company ID Car Parts srl Via Pietro Ogliari 6 20141 Milano (IT), VAT number 01197980772.

- Customer: the party identified by the data entered at registration.

 

Art. 2 Subject of service

Through e-commerce service the supplier provides the customer a virtual store where it is possible to view and buy spare parts and car accessories. The customer can view the electronic catalog and offers of the Supplier and make purchases according to the terms of sale. To submit a purchase order is necessary to add the items to your cart and then provide shipping information and pay for the order. Registration of customer data can take place both before and after the inclusion of items in the cart.

Art. 3 Acceptance of the conditions of sale

The contracts will be concluded directly through access to the Internet site corresponding to www.auto-parts-europe.com, where the customer can conclude the contract for the purchase of the desired product following the instructions and procedures.

These conditions of sale are an integral and essential part of the sales contract, for this reason they must be examined by the customer before completing the purchase process. The submission of the order confirmation therefore implies full knowledge of the conditions of sale and the information provided during the purchase process and their full acceptance.

The conditions of sale may be updated or changed at any time by www.auto-parts-europe.com that will communicate via the web site pages. The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to observe in its relations with www.auto-parts-europe.com, the terms of sale, including the payment terms illustrated below, claiming to have read and accepted all the indications provided.

 

Art. 4 Purchase Orders

Each order Is characterized by an order number and contains information regarding the date of submission, the details of the items purchased with individual prices, shipping costs and summarizing the total costs including VAT.

Upon receipt of the order in its information system we will be sent by the Supplier written confirmation by e-mail to the address supplied by the customer during registration. The receipt of the order in their systems does not bind the Supplier until the same has not sent the aforesaid written confirmation.

Every order received is saved in the private client that can access it in order to verify the details and communicate any necessary changes.

 

Art. 5 Unavailability of products

In case of non-execution of the purchase order by the Supplier due to unavailability, even temporary, of the product required, the Supplier, within 3 days of receiving the order, will inform the customer via e-mail of the cancellation of the order and free will refund the price if already paid for the purchase of products no longer available. The unavailability of one or more of the products ordered will not attribute any case the customer the right to cancel the entire order.

It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.

Art. 6 Prices

All the selling prices of the marketed products are displayed and indicated on the website www.auto-parts-europe.com site, the same as an offer to the public pursuant to art. 1336 commercial code ..

Unless otherwise stated in writing all prices quoted are inclusive of VAT and in Euro. The shipping costs are free.

The validity of the prices indicated It is always and only one indicated by the procedure as soon as the order to the supplier.

For each order is issued invoice will be sent by e-mail to the Customer, in PDF format, within 10 days of delivery of the material, under Article 14 of Presidential Decree 445/2000 and DL 52/2004. For the issuance of the invoice authentic information provided by the customer.

The Supplier is not responsible for the duties and taxes imposed in other countries.

Art. 7 Payment

The customer has the right to choose between different payment methods:

- Bank transfer in favor of: ID CAR PARTS SRL (IBAN: IT27J0200804202000101344771) with causal the order number.

- Credit card via the PayPal system (main cards accepted: Visa, Visa Electron, American Express, Mastercard, American Express, PayPal Prepaid Card, Discover).

- Cash (only for Italy) for amounts up to 500 Euros, additional cost of 1.5% of the order value.

 For payments by bank transfer, not immediately apparent, the products will be shipped after confirmation of payment. It requires, in such cases, the proof of payment to e-mail (info@auto-parts-europe.com) in order to speed up delivery time.

The purchase contract is perfected online, except for the completion of payment. Payment must, however, be made within 7 days from the date of the order not to cancel the order.

Art. 8 Prices, terms and delivery times

The Supplier carries out deliveries by UPS.

The postage and / or shipping includes the packaging.

The Supplier ships throughout Italy, including San Marino and Vatican City, and in Europe with the exception of the following regions / countries: Switzerland, Norway, Cyprus, Malta, the Canary Islands, Ceuta and Melilla, Andorra, Gibraltar, the Channel Islands, Isle of Man and the French DOM TOM.

The average delivery time of 24/48 hours for Italy mainland and 48/72 hours for the major (Sardinia Sicily Islands) and Calabria and is intended from the date of taking charge of the shipment by courier. Notwithstanding the deadline of 30 days from receipt of order / payment, the time schedule for delivery of the goods must be considered approximate.

No responsibility can be attributed to www.auto-parts-europe.com for late or non delivery due to reasons of force majeure or unforeseeable circumstances.

The courier delivers the goods every day, from Monday to Friday, from 9.00 to 18.00. For the delivery of the goods is necessary the presence of Customer or its representative at the address indicated in the order.

In case of absence of the customer, there is provided a second passage by the Courier within 24/48 hours. In case of failure even of return, the customer will be contacted to resolve the causes of non-delivery. The costs incurred by the carrier for subsequent delivery attempts per second and any storage charges at the warehouses of courier are to be considered the responsibility of the customer or recipient.

Upon delivery of the goods by the courier, the customer is required to check:

- That the number of boxes is the same as reported on the courier transport document;

- The packaging is intact, not damaged or wet or otherwise altered, including the sealing materials (adhesive tape or metal).

Any damage to the packaging and / or product or the mismatch in the number of packages or particulars, must be immediately notified, "control reserve" written on the courier's delivery receipt. Once signed the document courier, the customer can not make any objection about the appearance of what was delivered.

Despite the packaging intact, the goods must be checked within five days of receipt. Any anomalies or hidden damage, must be reported in writing by e-mail. Each alert over these terms, will not be taken into account.

In the case of the goods by the courier delivery is impossible for reasons not attributable to it 'to the carrier it' to the Supplier, the order will be automatically canceled and the customer will receive a refund of the amount paid.

In accordance with local regulations, the goods travel at the risk of the supplier. The risk of loss or damage to the goods is transferred to the consumer only when the latter comes into possession of the property.

Art. 9 Customer Obligations

E 'is strictly forbidden for the Customer to enter false and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of the contract and the subsequent communications; the personal data and e-mail must be their only real personal data and not fantasy.

The Customer also agrees to immediately inform the Supplier in writing, also by e-mail, of any change in the data.

It also informed the customer of the need to communicate to the Supplier a valid e-mail address in order to allow the Supplier forwarding order confirmations and any communication.

The Customer indemnifies the Supplier from any liability arising from incorrect financial documents because of errors in the data supplied by the customer, being himself solely responsible for the correct insertion.

Art. 10 Guarantees

All products sold by the Supplier are covered by 24-month commercial warranty for defects of conformity, according to DL 24/02. To use the warranty, the customer will keep the invoice received by e-mail in PDF format, and contact customer service by e-mail: info@auto-parts-europe.com.

The 24-month commercial guarantee under DL 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and installed professionally.

It is this guarantee for private consumption (a person who buys goods for purposes unrelated to his business or professional activity, or does the purchase by indicating in the order form a reference to VAT).

It is the Supplier liable to the consumer for any lack of conformity which exists at the time the goods were delivered.

The lack of conformity resulting imperfect installation of the goods It is equivalent to lack of conformity of the goods only when the installation It is included in the sales contract. In case of lack of conformity, the Supplier will, at no cost to the customer, the restoration of conformity by repair, replacement, price reduction up to the resolution of the contract.

A lack of conformity is minor for which It was not possible or excessively expensive É the remedies of repair or replacement, do not give the right to terminate the contract, but only at a price reduction.

If, as a result of technical verification, the fault should not be a lack of conformity (in accordance with Decree 24/02), the customer will be charged for any costs of verification and recovery, as well as transportation costs if incurred by the Supplier.

In the event that, for whatever reason, were not able to make your customer a product repaired or replaced, the Supplier may proceed at its own discretion to refund the amount paid or to replace it with a product characteristics equal or superior .

No damage can be requested to the Supplier for any delays in repairs or replacements.

In cases where the application of safeguards providing for the return of the product, apply the rules described for the right of withdrawal.

The 24-month warranty lapses in the following cases: alterations of the product (including painting), product damage due to installation or improper repair or improper activity, damage to the product due to misuse, accident, modification and product damage due to fire, lightning, earthquakes and acts of God.

Art. 11 Claims, Delays, Substitutions

The customer has the right to file a complaint or report any problems (delivery errors, failures or delays in delivery) to the e-mail: info@auto-parts-europe.com. The Supplier agrees to give an answer within 3 working days.

Where it has been delivered to a mere clerical error a product other than that covered by the purchase order and the customer has the right to replace the product, provided that he represents a problem not later than five days from receipt of the same product. In that case, the Supplier will replace the product once received as return the goods supplied and verified the condition of the goods. All items must be returned intact and in the same state in which they were received, with the original packaging. In this case the shipping costs of the return and replacement will load the Supplier.

Art. 12 of Reso Service and Return Policy

Rhesus Service

Provider offers its customers the "return service":

Our Return policy allows you to rethink your purchase and return the item purchased, without specifying the reason, until the end of 10 (ten) calendar days from the date of delivery.

After that date the Return Service It is a regulated service, optional and paid.

Returns can only be made in case of:

- Defects of the product;

- Incorrect code because the provider;

- Damage caused during transport (in this case NOT be accepted from the courier if the packaging is intact and not It is reported IMMEDIATELY to the supplier);

If the cause of the refund attributable to the Supplier Is the use of the Service it is free of Reso.

To make the return:

- The product and its packaging must be intact, must not have been mounted and should not be missing anything.

- Once the return made and received shipment on our staff meticulously check the integrity of the product.

- In the case of: installation, breakage, non-intact packaging, lack of parts, the refund will NOT be made.

The Reso service will cost from 35 to 50 euros (For Italy, depending on the volume and complexity of management) and includes, in addition to the preparation of the delivery note, the organization of courier pickup at the address specified by the customer and the return shipment at the warehouse of the Supplier. This amount will be deducted from the redemption price for the item or items returned.

Or the customer can choose to send the made at the address indicated by the Supplier. Where it is checked the integrity of the product and later issued the total or partial refund based on responsibility.

To request the Reso service the customer can contact customer service by phone or e-mail.

Right of withdrawal

1) Pursuant to art. 52 Legislative Decree. N. 21/2014, the consumer customer has the right to terminate the purchase contract for any reason, without explanation and without penalty within 14 days from the date of receipt of goods. The conditions, terms and procedures for exercising that right in accordance with Articles 54-59 Decree. N. 21/2014, are set out in the subsequent articles 2, 3 and 4.

2) To exercise the right of withdrawal, the customer must send to the Supplier a written notice to that effect before the expiration of the withdrawal period. Such notice shall be sent by means of:

- Registered mail return receipt addressed to: ID Car Parts Srl Via Pietro Ogliari 6 20141 Milano

- E-mail to the following address: info@auto-parts-europe.com

Upon receipt of the cancellation notice, the Supplier's Customer Service will send an acknowledgment of receipt and will notify the customer (via email) the address to which to ship the goods to be returned.

The shipping costs for returning the goods are borne by the customer can choose to back made by itself or by means of the withdrawal by the supplier. For bulky products, which can not normally be returned by post, the supplier will be responsible for return shipping, and charge the customer the cost.

The customer must ship the product carefully packed in its original packaging and complete with everything in origin content, to the address. The shipment by the customer must take place within 14 days from the date on which informed the supplier of its decision to withdraw from the contract. On receiving the goods, the Supplier will verify its integrity and to inform the customer.

The supplier will reimburse the customer the payment received within 14 days of receipt of notice of withdrawal, without prejudice to the right to withhold the reimbursement until it has not received the goods subject to withdrawal or until the customer has not provided evidence of have them returned. It is not the provider must reimburse the additional costs if the consumer has expressly chosen a different type of delivery the least expensive type offered by the supplier.

The repayment of the payment received will follow the same payment method chosen by the customer for the initial transaction, or by bank transfer to the account specified by the customer for payment on delivery, with maximum currency of 14 days from the date on which the supplier is informed of the decision of the consumer to cancel the contract. The time period for the repayment of sums paid by the customer depends then by the involved banks. In any case, the customer will not incur any fees as a result of the repayment of the vendor.

3) The right of withdrawal can only be exercised with regard to the product purchased in its entirety; It is not possible to exercise only on the withdrawal of the product purchased. The product purchased must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation, etc ...). If the goods are damaged during transport, the Supplier shall notify the Customer thereof (within five working days from receipt of product in their stores), to allow the customer to file a timely complaint against the courier chosen by him and get a refund of the product value (if insured by the Customer). The Supplier is not liable for damage, theft or loss of goods returned with shipments not insured by and at the Customer's expense.

4) The right of withdrawal in case of lack of substantial integrity of the returned goods, and so of example in the case of: i) lack of external and / or internal packaging; ii) the absence of product components (accessories, parts, ...); iii) the product is damaged for causes other than its transport; iv) abnormal condition. It is the customer does not, however, liable for any diminished value of the goods resulting from the handling of the assets necessary to establish the nature, characteristics and functioning of the goods themselves. In case of forfeiture of the right of withdrawal, the Supplier will return to the Customer the purchased product.

Art. 14 Validity of communications

Customer agrees that the notification and communications concerning all the online services (including those relating to purchase orders) are carried out by the Supplier e-mail electronic format (e-mail) and Web services, recognizes the full validity and expressly renounces as of now to acknowledge the contents of the declarations sent and / or received in electronic format.

Art. 15 Notice

Under Article 13 of Legislative Decree. N. 196 of 30.06.2003 (Privacy Code), we inform the customer of the following.

The customer's personal data are treated through the use of automated tools and manual in such a way as to ensure maximum security and confidentiality for the sole purpose of allowing the carrying out of on-line sale.

In accordance with the law, your personal data is: processed lawfully and fairly; collected and recorded for specific, explicit and legitimate purposes; accurate and, where necessary, updated; adequate, relevant and not excessive in relation to the purposes of the processing.

The contribution of all the required data constitutes your agreement and consent to their treatment. A refusal in granting of the requested data will not allow the completion of on-line sale and any shipping and billing services.

The Supplier communicates that these data are not transferred to third parties or circulated or transferred abroad.

Each customer can exercise all the rights provided by Article 13 of the law, which allows him to seek confirmation of his data, their vision, updating or deletion, can also request more information by writing to: info @ auto-parts-europe.com

Holder of the treatment is the company: ID Car Parts srl Via Pietro Ogliari 6, 20141 Milano (IT).

The customer, by sending electronic confirmation of your purchase order, acknowledges the foregoing disclosure and consent to the processing of personal data.

 

Art. 16 Jurisdiction

Any dispute regarding the application, execution, interpretation and violation of purchase contracts stipulated online via the website www.auto-parts-europe.com It is subject to Italian jurisdiction.

These general conditions are reported, although not expressly referred to therein, in conjunction with the Civil Code, the Legislative Decree no. 206/2005 and Legislative Decree no. 21/2014.

PRIVACY

Under Article 13 of Legislative Decree. N. 196 of 30.06.2003 (Privacy Code), we inform the customer of the following.

The customer's personal data are treated through the use of automated tools and manual in such a way as to ensure maximum security and confidentiality for the sole purpose of allowing the carrying out of on-line sale.

In accordance with the law, your personal data is: processed lawfully and fairly; collected and recorded for specific, explicit and legitimate purposes; accurate and, where necessary, updated; adequate, relevant and not excessive in relation to the purposes of the processing.

The contribution of all the required data constitutes your agreement and consent to their treatment. A refusal in granting of the requested data will not allow the completion of on-line sale and any shipping and billing services.

The Supplier communicates that data are not transferred to third parties or disseminated or transferred abroad.

Each customer can exercise all the rights provided by Article 13 of the law, which allows him to seek confirmation of his data, their vision, updating or deletion, can also request more information by writing to: info @ auto-parts-europe.com

Holder of the treatment is the company: ID Car Parts srl Via Pietro Ogliari 6, 20141 Milano (IT).

The customer, by sending electronic confirmation of your purchase order, acknowledges the foregoing disclosure and consent to the processing of personal data.